Thank you for choosing DAGES CARE LTD’s Residential Care and Supported Living Services.
As Dages Care Ltd provides professional care and support services, rather than traditional product sales, “returns” in this policy primarily refer to service cancellation, service fee refunds, and related arrangements.
DAGES CARE LTD is located in the United Kingdom and complies with applicable UK consumer rights and data protection regulations.
- Service Cancellation and Refund Policy
If you need to cancel your service after confirming and purchasing care services from DAGES CARE LTD for personal reasons, you can contact us to apply for a service cancellation and refund assessment.
Our refund policy is as follows:
If you have confirmed your service but have not yet started receiving care services, you can apply for cancellation; Fees for services already paid but not yet provided will be refunded based on the actual situation; For care services already performed, fees will be calculated based on the services provided; The refund amount will be determined based on service usage, contractual agreements, and applicable legal requirements.
- Refunds are possible even after opening.
Since nursing services do not have traditional product packaging or be in an opened state, but if a customer has already begun understanding the service arrangements, accepting some service support, or completing the relevant procedures, and still wishes to cancel the service:
The customer can still submit a refund request to DAGES CARE LTD;
Even if the service process has already started, you can contact us for a refund assessment;
We will process the refund request based on the services provided and the actual situation.
We encourage customers to communicate with our team before deciding to cancel the service so that we can better assist with arrangements.
- Refund Request Time
If a customer needs to request a refund or cancel the service, please contact DAGES CARE LTD to submit an application within 30 days of confirming the cancellation.
Refund Processing:
Customer submits a refund request;
We confirm the service status and related information;
We review the refund request;
We confirm the refund amount;
We complete the refund processing.
Refund review typically takes 3 business days to complete. The actual arrival time may vary depending on the processing speed of the bank or payment institution.
- Required Information for Refund Request
When requesting a refund, please provide:
Name of the service recipient;
Contact information;
Service order or payment information;
Reason for cancellation;
Relevant service confirmation information.
Complete information will help us process your request more quickly.
- Return/Refund Contact Address
To request service cancellation, a refund, or related support, please contact us in advance for the official processing procedure.
Company Name: DAGES CARE LTD
Address: 34 Dunlin Drive, Norton Canes, Staffordshire, United Kingdom, WS11 9AP
Email: support@dagescare.co.uk
Phone: 447879984724
Please do not send any documents or materials without confirmation.
- Handling Special Circumstances
DAGES CARE LTD will conduct a separate assessment based on the following circumstances:
Significant change in service needs;
Inability to continue receiving services due to health or personal circumstances;
Service unavailability due to unforeseen factors;
Other reasonable refund requests. We will always process applications in a fair, transparent, and respectful manner, respecting our clients’ rights.
DAGES CARE LTD provides professional nursing services, helping each client achieve a safer and more independent life with respect, care, and support.